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Job Purpose

As a Customer Success Lead with Circus Street you are seen, both internally and externally, as the authority on how best to run a Circus Street programme that will lead to renewal and growth. You will oversee 20-30 accounts that will sit within a team of Account Directors, Managers and Executives. You will lead on the engagement strategies of these accounts, with the Account Managers serving as the clients day-to-day contact. Your experience in previous customer success roles will be crucial in bringing new processes and disciplines to our teams and clients.


Key Responsibilities

Client and Program Management

  • Overall responsibility for programme delivery for all clients in patch
  • Ensure account managers and executives deliver world-class service to clients
  • Lead onboarding of new Circus Street clients ensuring they are launched with impact
  • Develop outstanding client relationships with key stakeholders and throughout the organisations
  • Work closely with Account Directors to map and establish the senior client stakeholder relationships
  • Oversee the creation and delivery of communication plans to ensure high levels of engagement with the Circus Street platform once a programme has been launched
  • Accountable for all client reporting, ensuring it is delivered from the data team to clients efficiently w/ insights and recommended actions
  • Lead on client QBRs and programme reviews that tie back to programme KPIs and client business objectives
  • Work with Account Managers to gather regular, effective and relevant feedback to help provide ROI and secure renewals
  • Share and collaborate with all relevant internal departments
  • Deliver timely and effective client entertainment plans
  • Be an excellent communicator with your clients, within the account management team, upwards to senior management, and across the wider business
  • Understand the digital landscape - be able to talk to clients with authority around Circus Street lessons and the training that we provide
  • Be able to confidently discuss your clients’ key digital objectives, skills gaps and program goals (Many of these clients will be FMCG, Retail or Pharma)


  • Deliver on revenue targets for your client group via renewals or upselling
  • Ensure all programmes that you manage become case studies for the Account Directors and New Business teams to use for growth
  • Identify areas for growth across additional teams globally
  • Surface the relevant contacts which allow those opportunities to come to fruition
  • Support the Account Director to identify potential revenue shortfalls and provide contingency plans as to how to fill those gaps
  • Be creative in problem solving for your client base and in delivering new ideas and opportunities for growth

Education and Experience

  • 5+ years experience in customer success or account management
  • Ability to gain access and engage credibly with senior decision makers within our accounts
  • A consistent track record of meeting and exceeding goals
  • Strong interpersonal communication skills and drive, with the ability to persuade and inspire
  • Exceptional presentation skills
  • Advanced knowledge of relevant computer applications and Salesforce
  • An ability to work to tight deadlines with great attention to detail
  • High degree of self-motivation, as well as being a positive team player
  • Excellent time management

Some of the perks


$80-90k + bonus


6 Personal Development Days


Private Health Insurance


Wellbeing support


Sounds great doesn’t it? In return we offer…

  • Competitive health, dental and vision plans
  • Dedicated Wellness Manager to help you achieve an optimal state of health and wellbeing
  • 6 Personal Development Days per year
  • 6 Volunteering Days per year
  • Competitive salary
  • Working from home (subject to internal guidelines)
  • 30 days annual leave per year with an additional duvet day
  • 4pm Friday finish
  • 401k match
  • Life Celebrations: Birthdays, Weddings, Baby Showers - we love to celebrate them!
  • Diversity and Inclusion Committee: you can choose to attend events and learn about a range of topics from Faith, Gender Equality, Racial Equity, LGBTQIA+ and neurodiversity.
  • Access to ‘Headspace’ the meditation app and ‘House of Wellbeing’ MindTalks to keep you psychologically fit.
  • Weekly CBT Sessions with our in-house Therapist.
  • Access to our in-house Registered Nutritional Therapist.
  • CS Benefit Hub. A place for you to access a huge variety of retail and leisure discounts and access cashback deals from tech giants and wellbeing providers.

Ready to apply?

Submit your CV to to begin your Circus Street journey.

Apply by email