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Job Purpose

As a Customer Success Lead with Circus Street you are seen, both internally and externally, as the authority on how best to run a Circus Street programme that will lead to renewal and growth. You will oversee 20-30 accounts that will sit within a team of Account Directors, Managers and Executives. You will lead on the engagement strategies of these accounts, with the Account Managers serving as the clients day-to-day contact. Your experience in previous customer success roles will be crucial in bringing new processes and disciplines to our teams and clients.

 

Key Responsibilities

Client and Program Management

  • Overall responsibility for programme delivery for all clients in patch
  • Ensure account managers and executives deliver world-class service to clients
  • Lead onboarding of new Circus Street clients ensuring they are launched with impact
  • Develop outstanding client relationships with key stakeholders and throughout the organisations
  • Work closely with Account Directors to map and establish the senior client stakeholder relationships
  • Oversee the creation and delivery of communication plans to ensure high levels of engagement with the Circus Street platform once a programme has been launched
  • Accountable for all client reporting, ensuring it is delivered from the data team to clients efficiently w/ insights and recommended actions
  • Lead on client QBRs and programme reviews that tie back to programme KPIs and client business objectives
  • Work with Account Managers to gather regular, effective and relevant feedback to help provide ROI and secure renewals
  • Share and collaborate with all relevant internal departments
  • Deliver timely and effective client entertainment plans
  • Be an excellent communicator with your clients, within the account management team, upwards to senior management, and across the wider business
  • Understand the digital landscape - be able to talk to clients with authority around Circus Street lessons and the training that we provide
  • Be able to confidently discuss your clients’ key digital objectives, skills gaps and program goals (Many of these clients will be FMCG, Retail or Pharma)
 

Commercial

  • Deliver on revenue targets for your client group via renewals or upselling
  • Ensure all programmes that you manage become case studies for the Account Directors and New Business teams to use for growth
  • Identify areas for growth across additional teams globally
  • Surface the relevant contacts which allow those opportunities to come to fruition
  • Support the Account Director to identify potential revenue shortfalls and provide contingency plans as to how to fill those gaps
  • Be creative in problem solving for your client base and in delivering new ideas and opportunities for growth
 

Education and Experience

  • 5+ years experience in customer success or account management
  • Ability to gain access and engage credibly with senior decision makers within our accounts
  • A consistent track record of meeting and exceeding goals
  • Strong interpersonal communication skills and drive, with the ability to persuade and inspire
  • Exceptional presentation skills
  • Advanced knowledge of relevant computer applications and Salesforce
  • An ability to work to tight deadlines with great attention to detail
  • High degree of self-motivation, as well as being a positive team player
  • Excellent time management

Some of the perks

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$80-90k + bonus

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6 Personal Development Days

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Private Health Insurance

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Wellbeing support

 

Sounds great doesn’t it? In return we offer…

  • Competitive health, dental and vision plans
  • Dedicated Wellness Manager to help you achieve an optimal state of health and wellbeing
  • 6 Personal Development Days per year
  • 6 Volunteering Days per year
  • Competitive salary
  • Working from home (subject to internal guidelines)
  • 30 days annual leave per year with an additional duvet day
  • 4pm Friday finish
  • 401k match
  • Life Celebrations: Birthdays, Weddings, Baby Showers - we love to celebrate them!
  • Diversity and Inclusion Committee: you can choose to attend events and learn about a range of topics from Faith, Gender Equality, Racial Equity, LGBTQIA+ and neurodiversity.
  • Access to ‘Headspace’ the meditation app and ‘House of Wellbeing’ MindTalks to keep you psychologically fit.
  • Weekly CBT Sessions with our in-house Therapist.
  • Access to our in-house Registered Nutritional Therapist.
  • CS Benefit Hub. A place for you to access a huge variety of retail and leisure discounts and access cashback deals from tech giants and wellbeing providers.

Ready to apply?

Submit your CV to careers@circusstreet.com to begin your Circus Street journey.

Apply by email