Skip to content

Job Purpose

As an Account Manager with Circus Street you are the face of the programs with our clients. Your main focus will be to manage the day-to-day of our large-scale learning programs with the mindset of seeking opportunities within the account for growth. As part of a global team led by the Account Director, you will need to be a collaborative individual who is seen as a great team player. You will serve as a mentor to the account executives and coordinators with your team.

This role will primarily be working on delivering training solutions to one of the largest media agency networks in the world.

 

Client and Program Management Responsibilities

  • Project manage launching and implementing Circus Street training to companies of 100 - 100k employees
  • Develop outstanding client relationships with key stakeholders and throughout the organisations
  • Deliver a smooth and consistent account plan - from launch to renewal
  • Construct and deliver communication plans to ensure high levels of engagement with the Circus Street platform once a programme has been launched
  • Accountable for all client reporting, ensuring it is delivered from the data team to clients efficiently w/ insights and recommended actions
  • Gather regular, effective and relevant feedback to help provide ROI and secure renewals
  • Share and collaborate with all relevant internal departments
  • Deliver timely and effective client entertainment plans
  • Be an excellent communicator with your clients, within the account management team, upwards to senior management, and across the wider business
  • Understand the digital landscape - be able to talk to clients with authority around Circus Street lessons and the training that we provide
  • Be able to confidently discuss your clients’ key digital objectives, skills gaps and program goals (Key Client being one of the largest Media Agency Networks)
 

Commercial Responsibilities

  • Deliver on revenue targets for your client group via renewals or upselling
  • Ensure all programmes that you manage become case studies for the Account Directors and New Business teams to use for growth
  • Identify areas for growth across additional teams globally
  • Surface the relevant contacts which allow those opportunities to come to fruition
  • Support the Account Director to identify potential revenue shortfalls and provide contingency plans as to how to fill those gaps
  • Be creative in problem solving for your client base and in delivering new ideas and opportunities for growth
 

Education and Experience

  • 3+ years experience in account management
  • 2+ years experience working ideally in a media agency or media environment
  • Ability to gain access and engage credibly with senior decision makers within our accounts
  • A consistent track record of meeting and exceeding goals
  • Strong interpersonal communication skills and drive, with the ability to persuade and inspire
  • Exceptional presentation skills
  • Advanced knowledge of relevant computer applications and Salesforce
  • An ability to work to tight deadlines with great attention to detail
  • High degree of self-motivation, as well as being a positive team player
  • Excellent time management

Some of the perks

icon_money_90x90px

£35-45k + bonus

icon_learning_90x90px

6 Personal Development Days

icon_healthcare_90x90px

Private Health Insurance

icon_wellbeingsupport_90x90px

Wellbeing Support

 

Sounds great doesn’t it? In return we offer…

  • Private Healthcare for everyone upon joining us
  • Dedicated Wellness Manager to help you achieve an optimal state of health and wellbeing
  • 6 Personal Development Days per year
  • 6 Volunteering Days per year
  • Competitive salary
  • Working from home (subject to internal guidelines)
  • 30 days annual leave per year with an additional duvet day
  • 4pm Friday finish
  • Company Pension Scheme
  • Variety of clubs and activities (incl Run Club, Herb Growing, Candle Making to name a few)
  • Life Celebrations: Birthdays, Weddings, Baby Showers - we love to celebrate them!
  • Cycle to Work Scheme. Up to the value of £1,000 (available upon successful completion of probation period)
  • Diversity and Inclusion Committee: you can choose to attend events and learn about a range of topics from Faith, Gender Equality, Racial Equity, LGBTQIA+ and neurodiversity
  • Access to ‘Headspace’ the meditation app and ‘House of Wellbeing’ MindTalks to keep you psychologically fit
  • Weekly CBT Sessions with our in-house Therapist
  • Access to our in-house Registered Nutritional Therapist
  • CS Benefit Hub. A place for you to access a huge variety of retail and leisure discounts and access cashback deals from tech giants and wellbeing providers
  • Eyecare and ergonomic check ins

Ready to apply?

Submit your CV to careers@circusstreet.com to begin your Circus Street journey.

Apply by email