Job Purpose
We are looking for an Account Director within our Account Management and Customer Success Teams to find and grow revenue within established clients across FMCG / CPG, as well as new verticals and targeted sectors. The ideal candidate will be comfortable nurturing relationships across a number of stakeholders and decision makers within; L&D/HR, Marketing, Sales/eCommerce and Centre of Excellence departments and onboard enterprise digital capability programs for the world’s largest brands. Your main task will be to develop account plans across your 10-15 clients to either maintain an Enterprise level of spend, or grow the accounts to multi-year, £1m+ partnerships.
Key Responsibilities
- Lead account teams to plan, launch and execute digital training programs to enterprise businesses (1,000 - 60,000 learners)
- Lead growth strategy and renewals for all assigned accounts (1,000-60,000 learners), with a focus on top tier clients
- Deliver on revenue targets for client group via renewals, cross-selling or upselling
- Deliver accurate and up to date forecasts and financial reports for client base
- Oversee account team to ensure learners maintain high levels of engagement with the training program
- Build strong relationships across all levels of business, up to C-suite
- Leverage relationships to define clients’ business operations and key business drivers, understanding how they are approaching their challenges and staying competitive
- Be able to define and communicate clients’ digital skills gaps and training goals
- Become an expert in the digital landscape - be able to talk to clients with authority around Circus Street lessons and the training that we provide
- Be an excellent communicator with your clients, within the account management team, upwards to senior management and across the wider business.
Education and Experience
- 5+ years of experience in account management
- 2+ years of managerial experience Ideally experience working with/in FMCG, Pharma, Consumer Health or Retail
- A consistent track record of meeting and exceeding sales targets
- Ability to gain access and engage credibly with senior decision makers in global businesses
- Strong interpersonal communication skills and drive, with the ability to persuade and inspire
- Exceptional presentation skills
- Advanced knowledge and experience of Powerpoint, Excel & Salesforce
- High levels of resilience
- An ability to work to tight deadlines with great attention to detail
- High degree of self-motivation, as well as being a positive team player
- Excellent time management
- Ability to travel to Europe
Some of the perks
/icon_money_90x90px.png?width=90&name=icon_money_90x90px.png "icon_money_90x90px"){kind=icon}
£55 - 65k + bonus
/icon_learning_90x90px.png?width=90&name=icon_learning_90x90px.png "icon_learning_90x90px"){kind=icon}
6 Personal Development Days
/icon_healthcare_90x90px.png?width=90&name=icon_healthcare_90x90px.png "icon_healthcare_90x90px"){kind=icon}
Private Health Insurance
/icon_wellbeingsupport_90x90px.png?width=90&name=icon_wellbeingsupport_90x90px.png "icon_wellbeingsupport_90x90px"){kind=icon}
Wellbeing support
Sounds great doesn’t it? In return we offer…
- Private Healthcare for everyone upon joining us
- Dedicated Wellness Manager to help you achieve an optimal state of health and wellbeing
- 6 Personal Development Days per year
- 6 Volunteering Days per year
- Competitive salary
- Working from home (subject to internal guidelines)
- 30 days annual leave per year with an additional duvet day
- 4pm Friday finish
- Company Pension Scheme
- Variety of clubs and activities (incl Run Club, Herb Growing, Candle Making to name a few) Life Celebrations: Birthdays, Weddings, Baby Showers - we love to celebrate them!
- Cycle to Work Scheme. Up to the value of £1,000 (available upon successful completion of probation period)
- Diversity and Inclusion Committee: you can choose to attend events and learn about a range of topics from Faith, Gender Equality, Racial Equity, LGBTQIA+ and neurodiversity
- Access to ‘Headspace’ the meditation app and ‘House of Wellbeing’ MindTalks to keep you psychologically fit
- Weekly CBT Sessions with our in-house Therapist
- Access to our in-house Registered Nutritional Therapist
- CS Benefit Hub. A place for you to access a huge variety of retail and leisure discounts and access cashback deals from tech giants and wellbeing providers
- Eyecare and ergonomic check ins
Ready to apply?
Submit your CV here to begin your Circus Street journey.
