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Job Purpose

As a Global SVP of Customer Success you will be responsible for establishing and defining our Customer Success vision here at Circus Street. Reporting to the Chief Revenue Officer, you will play a key role in driving customer goals, product utilization and business growth by ensuring the engagement, success, retention and expansion of our customer base. You will lead an ambitious and talented team of Customer Success Leads and be a key driver in the growth and development of the CS function globally. As a Senior Leader, you will be expected to share industry and customer driven insights with the leadership team which will help them in determining future strategies for improving the quality and consistency of service provided to our customers.

The Global SVP Customer Success will have an action mindset, will be excited by the idea of scaling and implementing with our Enterprise clients globally, be an empathetic leader and will thrive in a bold, transparent, values-driven leadership team - all whilst enabling both customer and company success!

 

Key Responsibilities

  • Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team who deliver an exceptional experience to our customers
  • Deploying programs to help promote company value with customers, customer goal attainment, new features, and new use-cases; and designing the customer journey to assist drive customer lifetime value
  • Cooperating across teams to discover and develop opportunities for customer growth
  • Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
  • Working collaboratively with the sales teams to connect with executives at potential and current clients to identify goals
  • Optimize effectiveness leveraging data and technology to proactively measure, monitor and predict client behaviour
 

Education and Experience

  • 7+ years of experience leading teams in a customer-facing capacity (e.g. Account Management, Customer Success, Sales)
  • A strong customer advocate with the ability and willingness to engage directly with customers
  • A track record of developing and mentoring great talent, and building and motivating high achieving teams
  • Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders
  • Demonstrated success in building a post-sale experience and operations in a rapidly growing tech company serving both small and large enterprise customers
  • A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing

Some of the perks

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£100,000-£110,000 + £30k bonus

$130,000-$140,000 + $40k bonus

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6 Personal Development Days

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Private Health Insurance

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Wellbeing support

 

Sounds great doesn’t it? In return we offer…

  • Private Healthcare for everyone upon joining us
  • Dedicated Wellness Manager to help you achieve an optimal state of health and wellbeing
  • 6 Personal Development Days per year
  • 6 Volunteering Days per year
  • Competitive salary
  • Working from home (subject to internal guidelines)
  • 30 days annual leave per year with an additional duvet day
  • 4pm Friday finish
  • Company Pension Scheme
  • Variety of clubs and activities (incl Run Club, Herb Growing, Candle Making to name a few)
  • Life Celebrations: Birthdays, Weddings, Baby Showers - we love to celebrate them!
  • Cycle to Work Scheme. Up to the value of £1,000 (available upon successful completion of probation period)
  • Diversity and Inclusion Committee: you can choose to attend events and learn about a range of topics from Faith, Gender Equality, Racial Equity, LGBTQIA+ and neurodiversity
  • Access to ‘Headspace’ the meditation app and ‘House of Wellbeing’ MindTalks to keep you psychologically fit
  • Weekly CBT Sessions with our in-house Therapist
  • Access to our in-house Registered Nutritional Therapist
  • CS Benefit Hub. A place for you to access a huge variety of retail and leisure discounts and access cashback deals from tech giants and wellbeing providers
  • Eyecare and ergonomic check ins

Ready to apply?

Submit your CV to careers@circusstreet.com to begin your Circus Street journey.

Apply by email