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Lessons in this course

Customer Experience Essentials

What does an effective customer experience strategy look like?

Customer Experience Strategy

A guide to collecting & analyzing audience insights

Customer Experience Best Practice

Personalization tactics & how to meet customer expectations

Lesson trailer

HubSpot Video
 

About the course

Customer experience training is becoming essential to businesses looking to compete in today's markets. Customers should be central to every aspect of your business, and if your teams aren’t providing for them and meeting their expectations, the reality is that they could simply go elsewhere.
 

Your teams will…

  • Understand how to put customer experience at the heart of strategic thinking
  • Increase confidence in creating customer segments and mapping the customer journey
  • Feel better prepared and ready to personalize the digital customer experience
 

Beneficial for

  • All Business Units

Ready to build a learning path?

If you’re ready to take the next step and start upskilling your teams, we’re ready to help. Get in touch with our team to start the process.

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4.4

Average rating out of 5

85.7
%

Average increase in knowledge

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