Lessons in this course
How businesses maintain individual relationships with customers
CRM Best Practice
Building an effective strategy to deliver business-wide impact
About the courseCustomer Relationship Management - or CRM - plays a vital role across the entire customer journey. In these lessons your teams will explore how a CRM system can help optimize each stage - from generating awareness, to encouraging repeat business and customer loyalty.
Your teams will…
- Understand how to create a consumer-centric organization using CRM
- Develop a more collaborative environment to help break down departmental silos
- Understand how to set goals and track the success of your CRM strategy
- Sales and Marketing
Average rating out of 5
Average increase in knowledge
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