Lessons in this course
Consumer Centricity Mindset
Collecting & actioning consumer insights to meet changing expectations
Consumer Centricity Best Practice
Building capabilities, cultural change & measuring business impact
About the courseToday’s businesses face fierce competition and consumer expectations are higher than ever. So, now more than ever, it’s crucial for businesses to implement a consumer-centric strategy - one that puts the consumer at the heart of everything you do - and measure its impact.
Your teams will…
- Develop a data-driven mindset around the needs and expectations of consumers
- Understand how to segment your audience to deliver a more personalized experience
- Have better conversations about the technology needed to create a more consumer-centric organization
- All Business Units
Average rating out of 5
Average increase in knowledge
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